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BPWS's Customer Success Survey '25

Thank you for taking swim lessons with Black People Will Swim. 

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Your experience matters to us, and your feedback helps us grow, improve, and continue offering inclusive, affordable swim lessons. 

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This quick survey should take no more than 10 minutes and will help us better serve you and our community in the future.

Who participated in the swim lessons?
Which location did you take swim lessons?
What class (or classes) did you take?
Who was your swim instructor?

Experience with the Program

Please share your experience with the BPWS program!

Do you think your instructor was effective and taught you (or your child) how to swim?
Yes
No
Maybe
How would you rate your overall experience with Black People Will Swim?

Communication & Support

From email and text message comms to our Customer Success Support—share your experience

How would you rate communication from the BPWS team (emails, texts, updates)?
Did you feel supported throughout the registration and class experience?
Yes
No
Somewhat
Other
How likely are you to recommend our swim school’s website to a friend or family member?
Not at all likely
Slightly likely
Moderately likely
Very likely
Extremely likely
How would you rate our ability to notify you about class changes?
Extremely easy
Somewhat easy
Neutral
Somewhat difficult
Extremely difficult
Are you enrolled in email and text notifications with Black People Will Swim ?
Yes
No

Future Lessons & Leave a Review! 

We take all feedback into consideration. Please leave a review! 

Would you sign up for swim lessons in the future?
Yes
No
Maybe
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